These Terms of Service (“Terms”) govern your use of fiberlinx.ca and all services provided by Fiberlinx Communications (“Fiberlinx”, “we”, “us”). By visiting our website or signing up for service, you agree to these Terms.
Fiberlinx provides residential internet, cable TV, and home-phone service in select Ontario service areas. Service availability depends on your address. Speeds, channel lineups, and prices are subject to change with reasonable notice and as published on our website at the time of order.
You must be 18 years or older and have legal capacity to enter into this agreement. You agree to provide accurate information when ordering and to keep your contact and payment details current. You are responsible for everyone using the connection at your address.
Installation is provided free where standard wiring is available. Non-standard installations may incur a fee, communicated and approved before work begins. Equipment (modem, set-top box, ATA, PVR) provided to you remains the property of Fiberlinx unless explicitly sold. You agree to return Fiberlinx equipment in working condition within 14 days of service cancellation, or pay the published replacement cost.
You agree not to use Fiberlinx service to:
We may suspend or terminate service for violations of acceptable-use rules, with notice when feasible.
Advertised speeds are “up to” figures measured over Fiberlinx’s network under ideal conditions. Actual speeds depend on your equipment, in-home wiring, Wi-Fi conditions, distance from access points, and the destination server. We engage in reasonable network-management practices to protect service quality for all customers; we do not throttle specific lawful applications or content types.
TV service is delivered through licensed content providers. Channel lineups, on-demand availability, and PVR functionality may change subject to broadcaster terms. Recordings on the PVR are intended for personal, non-commercial use.
We aim for high reliability but cannot guarantee uninterrupted service. Planned maintenance is communicated in advance when possible. Credits for service outages are evaluated on a case-by-case basis and require contacting our support team within 30 days of the outage.
Our handling of your personal information is described in our Privacy Policy, which is incorporated by reference into these Terms.
The Fiberlinx name, logo, website content, and software are owned by Fiberlinx or licensed to us. You may not copy, modify, or distribute our content without written permission. Customer-submitted reviews and testimonials may be used by Fiberlinx for marketing in accordance with our Privacy Policy.
To the maximum extent permitted by Canadian law, Fiberlinx’s aggregate liability for any claim arising out of or relating to these Terms or the service is limited to the fees you paid in the 12 months preceding the claim. Fiberlinx is not liable for indirect, consequential, or incidental damages, including lost profits or data, except where such limitation is prohibited by law.
You agree to indemnify and hold Fiberlinx harmless from claims arising out of your violation of these Terms, your misuse of the service, or your infringement of any third-party right.
Either party may end the service relationship at any time by providing reasonable notice. On termination, you remain responsible for fees incurred up to the cancellation date and for returning Fiberlinx equipment. Sections that by their nature should survive termination (privacy, liability, indemnity, intellectual property) will survive.
We may update these Terms or change our service from time to time. Material changes will be communicated by email or a prominent notice on our website at least 30 days in advance where required by law. Continued use after the change constitutes acceptance.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes should first be raised with our support team. If unresolved, you may file a complaint with the Commission for Complaints for Telecom-television Services (CCTS) at ccts-cprst.ca.
Fiberlinx Communications
Email: support@fiberlinx.ca
Phone: (647) 477-0670
Mon–Fri 9am–9pm, Sat–Sun 9am–5pm ET