Frequently Asked Questions

We are a local company with local staff — no overseas call centers, no runaround. Unlike larger ISPs, we never throttle your connection during peak hours, so you always get the speeds you pay for. Every installation uses the latest WiFi 6 (AX) hardware for maximum whole-home coverage. Our pricing is fully transparent with no contracts — we believe that if we do our job well, you'll want to stay. Save money, get better service, and support a local business.

Simply call us at (647) 477-0670 — we're available Monday through Friday, 9am–9pm and Saturday & Sunday, 9am–5pm ET. Once your order is processed, our technician will complete a full in-home installation within 2–3 business days. We'll call ahead to coordinate a time that works for you.

No hidden fees, no contracts. We bill month-to-month so there is zero risk in trying our service. We believe in full transparency — the price you see is the price you pay. Our pricing has remained steady for years, and you can cancel anytime with no penalties.

You can expect excellent reliability on the same physical infrastructure used by the major carriers. What sets us apart is our customer service: a dedicated local support team that takes pride in handling each customer with care. When issues arise, we dispatch our own technicians — often within hours, not days.

We provide everything: a modem and a TV box for each television. Equipment can be rented monthly, or to avoid rental fees, you can put down a fully refundable security deposit that is returned when you return the equipment. Our technicians handle all installation and setup so you don't have to touch a wire.

Yes — truly unlimited. All of our internet plans come with no data caps, no throttling, and no overage charges. Stream, game, and browse as much as you want. Our most popular plan is the Silver Ultra, which includes 100+ HD news, sports, and movie channels along with unlimited internet.

We serve the GTA and surrounding areas including Toronto, Mississauga, Oshawa, Ajax, Pickering, Scarborough, Oakville, Barrie, Markham, Brampton, Hamilton, Whitby, Bowmanville, Orillia, and more. Don't see your area listed? Give us a call — we're expanding all the time and often make exceptions for customers outside our primary service zones.

Calling to Canadian provinces is free with a fair usage policy: 3,000 minutes per month (about 2 hours per day) and a maximum of 25 calls per day. Need more? Upgrade to 5,000 minutes for just $10/month. International calls have per-minute rates — contact our team for details. Territories are not included in the free calling plan.

For every customer you refer to Fiberlinx, you earn a $10/month credit on your bill for as long as that customer stays with us. There is no limit on how many people you can refer. For example, if your bill is $95/month and you refer 10 people, your service is essentially free. Start referring and start saving today. Visit our Referral Program page for more details.